Lucky me...due to a serious shortage of dispatchers recently, I've been blessed with the opportunity to pick up some serious overtime working off the street in our communications center.
However, it has not been without it's frustrations, some from idiots who call in asking for help, and some from idiots in uniform who should know better.
So, just to get everyone back on the same page:
1. Citizens. When you call 911, it is an EMERGENCY center you have called. Give me the nature of your call--keep it brief--and make sure that it's something we can do something about. DO NOT call to whine about:
a. People who are "recklessly" passing you after you set your cruise control right at the speed limit. (Aside from bothering me, you're driving like an ass. Sell your car and take the bus.)
b. Deer on the road. We all know deer cross the road. It's just one of those things. Don't call and tell me about the deer that you almost hit, or ask why we do not have more "deer crossing" signs up. Trust me, the deer won't cross there no matter how many we put up.
c. The guy who cut you off a few minutes ago, especially if you didn't get a license number and he got off at the last exit. WTF are we supposed to do about that? You probably deserved to be cut off because you were driving like caller a.
2. Citizens. When you call in, if you do not know where you are, do not get mad at me because I keep asking you to figure it out. I cannot send anyone to help you if I do not know where you are. I cannot magically divine your location, and it's really important. So if I ask you to go find a street sign or something else that will clue us both in, don't get all pissy with me. I know where I am.
3. Officers. If another officer has just asked me to check a tag and I acknowledge him or her, your silly-assed query really needs to wait fifteen seconds until I give him or her their return. If you are in a chase or a gunfight, fine. But if you just want to announce that you've checked a "special attention" location and found nothing wrong, or if you want your own tag checked, just wait. The real dispatchers may be able to handle you tag-teaming them, but I'm not there yet and I know who you are. This bullshit where the radio is totally silent for twenty minutes and then suddenly eight people have traffic all at once needs to quit.
4. Officers. When I call you several times because you do not answer up (because you weren't paying attention), don't get snide with me. You only have one real job: answering the radio. I do it when I'm out there and you can do it. And to be honest, some of you have this problem a lot more than others. You know who you are; so does everyone else. (And yes, CM, I mean you in particular.)
5. Unnamed neighboring jurisdiction: STOP TRANSFERRING ALL OF YOUR DAMNED CALLS TO US! Your calls are yours, and turfing callers off on us isn't going to make us take them; it's just going to get the callers and--us--pissed off, resulting in hurt feelings when I transfer the call back with the polite suggestion that you learn your geography and pull your own calls.
That's all for now.
HTC Bolt and Sprint "Customer Care"
6 days ago